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Solution for: CBT GT Reading Test 53: Courses at the Mill Lane workshop

Answer Table

1.B
2.C
3.D
4.E
5.A
6.E
7.D
8.FALSE
9.TRUE
10.FALSE
11.TRUE
12.NOT GIVEN
13.TRUE
14.FALSE
15.payment
16.shelf label
17.size guide
18.packing slip
19.dispatch shelf
20.confidential-waste container
21.C
22.A
23.D
24.B
25.A
26.C
27.E
28.C
29.G
30.A
31.D
32.B
33.F
34.NO
35.NO
36.NOT GIVEN
37.YES
38.shift-change times
39.shielding
40.missed-connection reports

Exam Review

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Section 1 - Questions 1-14

You are advised to spend 20 minutes on Questions 1–14.

Questions 1–7

Read Courses at the Mill Lane workshop. Which session matches each description? Write the correct letter A–E. You may use any letter more than once.

Questions 8–14

Read Collecting finished pottery. Do the statements agree with the information in the passage? Write TRUE, FALSE or NOT GIVEN.

AnswerMeaning
TRUEThe statement agrees with the information.
FALSEThe statement contradicts the information.
NOT GIVENThere is no information establishing whether the statement is true or false.

Questions 1–7

Courses at the Mill Lane workshop

SessionText
A

The beginner bookbinding class teaches participants to make a small notebook using folded paper, thread and a card cover. All materials are supplied, although learners may bring a sheet of decorative paper for the cover. The tutor demonstrates each stage before the group attempts it. No previous craft experience is required. The session lasts three hours and includes a short break. Participants take their finished notebook home. The class does not cover restoring valuable old books, which requires different skills and materials.

B

The furniture-finishing session is for people who have already completed the workshop's basic woodworking induction. Participants practise surface preparation and finishes on sample boards supplied by the tutor. Do not bring household furniture to this session. The fee includes the sample boards and a printed comparison of the finishes used. Old clothing is advisable, and protective equipment is provided. The room is ventilated during the class, so bring an extra layer in cool weather. Booking closes two days before the session to allow materials to be prepared.

C

The open drawing morning has no formal tuition. Visitors work quietly from a changing arrangement of objects in the studio, and may ask the host about available materials. Bring your own paper and pencils or buy a basic pack at reception. Places are paid for on arrival and cannot be reserved. Adults of any experience level are welcome. Short conversations are permitted during the break, but the main working period is kept quiet. Finished work remains the artist's property and is not displayed without permission.

D

The sewing-machine confidence class helps people who own a machine but rarely use it. Bring your machine, its power lead and the instruction booklet if available. The tutor covers threading, stitch selection and common operating difficulties. The class is not a repair service, so a machine with an electrical fault or broken mechanism should be assessed elsewhere before attendance. Practice fabric is included. Places are limited because each machine requires table space. The workshop cannot lend a replacement machine if yours is unsuitable on the day.

E

The collaborative mural session invites adults and teenagers aged fourteen or over to paint sections of a temporary indoor display. The artist provides the overall design, while participants choose colours within an agreed range. Paint and protective aprons are supplied. There is no charge, but participants register in advance so the artist can allocate work areas. The finished panels remain at the workshop and may later be reused. Photography is optional, and anyone who does not want to appear in group images can tell the host when arriving.

Questions 8–14

Collecting finished pottery

Pottery made in workshop classes must dry and be fired before collection. Staff email the person who booked the class when the pieces are ready. The estimated date mentioned during a session is a guide, not a guaranteed collection date. Different shapes dry at different rates, and firing is arranged only when staff judge the pieces ready. Do not visit solely because the estimate has passed without first checking your message or contacting reception.

Collection is available during reception hours, including Saturday mornings. Bring the booking reference and suitable wrapping. The workshop provides a small amount of reused paper but cannot supply a box for every item. Another person may collect on your behalf if you give them the reference and the name used for booking. Staff ask collectors to check the items before leaving, since several people may have made similar-looking pieces.

Finished work is held for six weeks from the ready notification. If you cannot collect within that period, contact reception to agree an extension. Items left without an agreed arrangement may be used for teaching displays or disposed of after the holding period. The workshop does not post pottery because packing and transit risks vary considerably. Customers needing transport should arrange personal collection rather than send a courier without discussing it first.

Small changes in colour or shape can occur during firing and are part of the process explained in class. If a piece is damaged through a workshop handling error, staff will contact the maker to discuss a suitable response. No promise is made that every piece will survive firing intact. The collection email identifies which items are ready; if you made several pieces, do not assume that one notification means all of them have completed the process together.

1
IELTS Box Matching A-H
1. It requires completion of an earlier induction.
  • A The beginner bookbinding class
  • B The furniture-finishing session
  • C The open drawing morning
  • D The sewing-machine confidence class
  • E The collaborative mural session
Answer: B
Explanation: Furniture finishing requires the basic woodworking induction. Paragraph B says the session is for people who have already completed that induction, so B matches a prerequisite course requirement.
2
IELTS Box Matching A-H
2. It has no formal teaching and cannot be booked ahead.
  • A The beginner bookbinding class
  • B The furniture-finishing session
  • C The open drawing morning
  • D The sewing-machine confidence class
  • E The collaborative mural session
Answer: C
Explanation: Open drawing is untutored and paid for on arrival. Paragraph C says there is no formal tuition and places cannot be reserved, matching both parts of the description.
3
IELTS Box Matching A-H
3. It asks participants to bring their own machine.
  • A The beginner bookbinding class
  • B The furniture-finishing session
  • C The open drawing morning
  • D The sewing-machine confidence class
  • E The collaborative mural session
Answer: D
Explanation: The sewing session uses participants' machines. Paragraph D tells attendees to bring their own machine, its power lead and the instruction booklet if available. This identifies the sewing-machine confidence class.
4
IELTS Box Matching A-H
4. Participants contribute to work that stays at the venue.
  • A The beginner bookbinding class
  • B The furniture-finishing session
  • C The open drawing morning
  • D The sewing-machine confidence class
  • E The collaborative mural session
Answer: E
Explanation: The mural panels remain at the workshop. Paragraph E says participants paint parts of a temporary indoor display and the finished panels stay at the venue, where they may later be reused.
5
IELTS Box Matching A-H
5. It produces an item that participants take home.
  • A The beginner bookbinding class
  • B The furniture-finishing session
  • C The open drawing morning
  • D The sewing-machine confidence class
  • E The collaborative mural session
Answer: A
Explanation: Bookbinding participants take home their finished notebooks. Paragraph A describes making a small notebook during the class and expressly says the finished item goes home with the participant.
6
IELTS Box Matching A-H
6. It allows people to choose not to appear in group photographs.
  • A The beginner bookbinding class
  • B The furniture-finishing session
  • C The open drawing morning
  • D The sewing-machine confidence class
  • E The collaborative mural session
Answer: E
Explanation: Mural participants can opt out of group images. Paragraph E says photography is optional and anyone who does not want to appear can tell the host when arriving. E is therefore the correct session.
7
IELTS Box Matching A-H
7. It does not provide a spare machine if a participant's is unsuitable.
  • A The beginner bookbinding class
  • B The furniture-finishing session
  • C The open drawing morning
  • D The sewing-machine confidence class
  • E The collaborative mural session
Answer: D
Explanation: No replacement sewing machine can be lent. Paragraph D explicitly says the workshop cannot supply a replacement if a participant's machine proves unsuitable on the day.
8
True / False / Not Given
8. The estimated collection date given in class is guaranteed.
Answer: FALSE
Explanation: It is a guide, not a guaranteed date. The opening paragraph explains that drying and firing depend on the pieces' readiness. This directly contradicts the statement that the estimated collection date is guaranteed.
9
True / False / Not Given
9. Ready notifications are sent to the person who booked.
Answer: TRUE
Explanation: The booking person receives the email. The first paragraph says staff email the person who booked the class when pieces are ready, so the statement agrees with the passage.
10
True / False / Not Given
10. The workshop supplies a box for every finished item.
Answer: FALSE
Explanation: It explicitly cannot provide a box for every item. The collection paragraph offers only a small amount of reused paper and asks customers to bring suitable wrapping. The statement about a box for every finished item is therefore FALSE.
11
True / False / Not Given
11. Another person may collect using the required booking details.
Answer: TRUE
Explanation: A proxy can collect with the reference and booking name. The second paragraph expressly permits another person to collect on the maker's behalf when given these details. The statement is TRUE.
12
True / False / Not Given
12. Most makers collect their work within two days of notification.
Answer: NOT GIVEN
Explanation: Typical collection speed is not stated. The passage describes collection hours and a six-week holding period but does not say whether most makers collect within two days. This specific claim is NOT GIVEN.
13
True / False / Not Given
13. The six-week holding period starts when the ready notification is sent.
Answer: TRUE
Explanation: The holding period runs from the ready notification. The third paragraph says finished work is held for six weeks from that notification, so the statement agrees with the stated starting point.
14
True / False / Not Given
14. All pieces made by one person necessarily finish firing together.
Answer: FALSE
Explanation: One notification may cover only some pieces. The final paragraph warns people who made several items not to assume all have completed firing together. This contradicts the claim that they necessarily finish at the same time.

Section 2 - Questions 15-26

You are advised to spend 20 minutes on Questions 15–26.

Questions 15–20

Read Preparing orders in the workshop shop. Complete the sentences. Choose NO MORE THAN TWO WORDS from the passage for each answer.

Questions 21–26

Read Working alone during an early shift. Choose the correct letter A, B, C or D.

21. What authorises lone working?

LetterOptionLetterOption
APersonal preferenceBA regular customer's request
CAn entry on the rotaDPrevious safe ladder use

22. Which task is excluded?

LetterOptionLetterOption
AUsing machineryBSending a check-in
CReading the guideDKeeping the phone nearby

23. What should happen if the work phone fails?

LetterOptionLetterOption
AStart anywayBLeave doors open
CCancel all future shiftsDConfirm another reliable arrangement before starting

24. Can a familiar customer enter before opening?

LetterOptionLetterOption
AYes, if recognisedBNo, recognition does not override the procedure
CYes, after any messageDOnly if carrying a parcel

25. What begins the response to a missed check-in?

LetterOptionLetterOption
AA call to the work phoneBDeleting the rota
CWaiting until the next dayDContacting every customer

26. When is the closing message sent?

LetterOptionLetterOption
ABefore arrivingBOnly after a serious incident
CWhen a colleague arrives and lone working endsDWhenever a customer telephones

Questions 15–20

Preparing orders in the workshop shop

Shop assistants prepare online orders at the packing bench behind reception. Begin with the oldest unprocessed order unless the supervisor has marked another for priority dispatch. Check that payment is confirmed before taking stock from the shelves. An order saved in the system but awaiting payment is not ready to pack. If a customer has asked a question about personalisation, leave the order pending until the reply has been reviewed.

Compare the item code on the order with the code on the shelf label. Products that look similar may have different sizes or finishes. For handmade items, small variations are expected, but the supplied item must still match the description purchased. If you are uncertain whether a variation is acceptable, ask the supervisor rather than making a promise to the customer yourself. Inspect the item for damage before wrapping it.

Choose packaging from the size guide displayed above the bench. Too much empty space can allow movement, while an overly tight box can put pressure on fragile edges. Use the approved cushioning material and keep the product label visible until a second assistant has checked the contents. That assistant compares the item, quantity and delivery address with the order. Seal the parcel only after the check has been initialled on the packing slip.

Print the address label directly from the order system. Do not retype it from a handwritten note, since a small error can send a parcel to the wrong place. If the customer requests an address change after packing, refer it to the supervisor before replacing the label. The system record and the label must remain consistent. Place completed parcels on the dispatch shelf, separated by delivery service as shown on the shelf markers.

At the end of the shift, record packaging supplies that need replenishment. Keep customer paperwork face down when it is not being used and place discarded labels in the confidential-waste container. Ordinary recycling is not suitable for labels carrying personal details. If a parcel misses the collection, leave a clear note for the next shift with its order number and the reason. Do not mark it dispatched merely because it has been packed.

Questions 21–26

Working alone during an early shift

The workshop permits trained shop staff to complete certain low-risk tasks alone before public opening. Lone working must be authorised on the rota; arriving early by personal choice does not create permission. The authorised tasks are listed in the lone-working guide. Machinery operation, ladder work and moving heavy furniture are excluded, even if an employee has performed those tasks safely when others were present.

On arrival, use the staff entrance and send the agreed check-in message to the duty contact. Keep the work phone with you rather than leaving it charging in another room. If the phone is not working, contact the duty person by another available method and do not begin lone work until a reliable arrangement has been confirmed. The system depends on both the worker and the contact knowing that the shift has started.

Keep external doors secured until another authorised employee arrives. Do not admit a delivery driver or a familiar customer before opening simply because you recognise them. Expected early deliveries must be arranged for a time when the required staffing is present. If someone needs assistance outside, communicate through the entrance system and contact the appropriate help rather than abandoning the agreed procedure.

Send a second check-in at the time shown on the rota. If the duty contact does not receive it, they follow the escalation procedure, beginning with a call to the work phone. Tell the contact before changing rooms for an extended task or ending the shift early. When a colleague arrives and lone working ends, send the closing message. Report any difficulty with the arrangement afterwards, including unreliable reception or instructions that were unclear. The purpose of the record is to improve the system, not to encourage staff to conceal small problems until a serious incident occurs.

15
Short Answer
15. Before stock is taken, staff check that ______ is confirmed. Write NO MORE THAN TWO WORDS from the passage.
Answer: payment
Explanation: Confirmed payment is required before packing. The opening paragraph specifically tells staff to check that payment is confirmed before taking stock from the shelves. Payment is the one-word answer completing the sentence.
16
Short Answer
16. Product codes are compared with those on the ______. Write NO MORE THAN TWO WORDS from the passage.
Answer: shelf label
Explanation: The shelf label carries the stock code. The second paragraph requires comparison of the order's item code with the code on the shelf label, since similar-looking products may differ. Shelf label is the two-word answer.
17
Short Answer
17. The packaging ______ is displayed above the bench. Write NO MORE THAN TWO WORDS from the passage.
Answer: size guide
Explanation: The guide helps staff choose suitable packaging. The third paragraph says the size guide is displayed above the packing bench. Size guide supplies the two words missing after packaging in the question.
18
Short Answer
18. A second assistant initials the ______ before the parcel is sealed. Write NO MORE THAN TWO WORDS from the passage.
Answer: packing slip
Explanation: The packing slip records the completed second check. The third paragraph says to seal the parcel only after the second assistant has initialled that slip. Packing slip is the required two-word phrase.
19
Short Answer
19. Completed parcels are put on the ______. Write NO MORE THAN TWO WORDS from the passage.
Answer: dispatch shelf
Explanation: They are separated there by delivery service. The address-label paragraph tells staff to place completed parcels on the dispatch shelf using its service markers. Dispatch shelf is the two-word location asked for.
20
Short Answer
20. Discarded address labels go in the ______. Write NO MORE THAN TWO WORDS from the passage.
Answer: confidential-waste container
Explanation: Personal details require the confidential-waste container rather than ordinary recycling. The final paragraph specifies that container for discarded address labels. Confidential-waste container preserves the passage's hyphen and completes the sentence within the two-word limit.
21
IELTS A/B/C Choice Style
Question 21. 21. What authorises lone working?
APersonal preference
BA regular customer's request
CAn entry on the rota
DPrevious safe ladder use
Answer: C
Explanation: Lone working must be authorised on the rota. The first paragraph says arriving early by personal choice does not create permission. An entry on the rota, option C, is the authorisation required.
22
IELTS A/B/C Choice Style
Question 22. 22. Which task is excluded?
AUsing machinery
BSending a check-in
CReading the guide
DKeeping the phone nearby
Answer: A
Explanation: Machinery operation is expressly excluded. The first paragraph also excludes ladder work and moving heavy furniture even when an employee has previously performed those tasks safely with others present. A is the correct excluded task.
23
IELTS A/B/C Choice Style
Question 23. 23. What should happen if the work phone fails?
AStart anyway
BLeave doors open
CCancel all future shifts
DConfirm another reliable arrangement before starting
Answer: D
Explanation: An alternative contact method and reliable arrangement must be confirmed first. The second paragraph says to contact the duty person another way if the work phone fails and not begin lone work until the arrangement is confirmed. This supports D.
24
IELTS A/B/C Choice Style
Question 24. 24. Can a familiar customer enter before opening?
AYes, if recognised
BNo, recognition does not override the procedure
CYes, after any message
DOnly if carrying a parcel
Answer: B
Explanation: Familiarity does not permit early admission. The third paragraph says not to admit a familiar customer or delivery driver before opening merely because they are recognised. B correctly states that recognition does not override the procedure.
25
IELTS A/B/C Choice Style
Question 25. 25. What begins the response to a missed check-in?
AA call to the work phone
BDeleting the rota
CWaiting until the next day
DContacting every customer
Answer: A
Explanation: The escalation procedure begins with that call. The final paragraph says a missed scheduled check-in prompts the duty contact to call the work phone first. This directly supports A.
26
IELTS A/B/C Choice Style
Question 26. 26. When is the closing message sent?
ABefore arriving
BOnly after a serious incident
CWhen a colleague arrives and lone working ends
DWhenever a customer telephones
Answer: C
Explanation: The closing message records the end of lone working. The final paragraph tells staff to send it when a colleague arrives and lone working ends, which is option C.

Section 3 - Questions 27-40

You are advised to spend 20 minutes on Questions 27–40, which are based on A town does not stop at sunset.

Questions 27–33

Which paragraph contains each piece of information? Write the correct letter A–G. You may use any letter more than once.

LetterParagraph
AParagraph A
BParagraph B
CParagraph C
DParagraph D
EParagraph E
FParagraph F
GParagraph G

Questions 34–37

Do the statements agree with the writer’s views? Write YES, NO or NOT GIVEN.

AnswerMeaning
YESThe statement agrees with the writer’s views.
NOThe statement contradicts the writer’s views.
NOT GIVENThe writer’s view on this statement is not given.

Questions 38–40

Complete the sentences. Choose NO MORE THAN TWO WORDS from the passage for each answer.

A town does not stop at sunset

ParagraphText
A

Planning discussions often describe a town through its daytime institutions: offices, schools, shops and public buildings. Yet the fictional town of Bellwater discovered that many residents experienced a different timetable. Cleaners began before office workers arrived, warehouse staff finished after buses became infrequent, and carers crossed neighbourhoods while most households slept. A review of the town after dark initially focused on entertainment, but interviews widened its purpose. Night-time life was not simply leisure added to the edge of the working day. It included ordinary employment, care and travel that daytime planning assumptions could make unnecessarily difficult.

B

Transport was an early concern. A bus route could serve the right places and still fail a worker whose shift ended fifteen minutes after the last departure. The planning team mapped shift-change times alongside existing services rather than looking only at daytime passenger totals. Some employers finished work at similar times, creating opportunities for a shared late service. Elsewhere, demand was scattered and a fixed frequent route would have been difficult to sustain. The team considered different arrangements for different areas. The important change was to treat the timing of demand as part of accessibility, not to assume that a line on a map proved people could make a useful journey.

C

Lighting produced a more complicated debate than a simple demand for greater brightness. Residents wanted to recognise faces, see changes in pavement level and find entrances. A very bright lamp could create glare and leave the area beyond it apparently darker. Light spilling into bedrooms or natural habitats created other costs. Bellwater tested more even lighting at selected walking routes, with attention to placement and shielding. Participants assessed the routes rather than rating individual lamps in isolation. The aim was useful visibility in context, not the maximum possible amount of light. This approach allowed safety concerns and the effects of unnecessary illumination to be discussed together.

D

The review also examined places to wait. A worker between connections might have nowhere sheltered to sit once shops closed. Public toilets could be locked long before late shifts ended. These small gaps made a journey harder even when transport technically existed. The town identified a few locations where extended opening hours, seating and clear information could support several groups of users. Maintenance and staffing were included in the proposal rather than treated as details to solve later. A facility that was announced as available but regularly locked would quickly lose people's trust. Reliability mattered as much as the number of new facilities listed in a report. Signs were checked from the direction in which late travellers actually approached, including from the bus stop rather than only from the main street. Contact information for reporting a closed or damaged facility was placed where it could be read without entering. The team also considered how someone would learn about a temporary closure before making a special journey. These details were inexpensive compared with construction, but they determined whether the service could be relied on in practice. A map showing facilities without their opening times had previously concealed precisely the information that night workers needed most.

E

Consultation required a different schedule too. Meetings held at six in the evening attracted residents who had finished a conventional working day, but not people starting a night shift or sleeping before one. The team used short workplace visits, morning drop-ins and a written response option. Employers could help reach staff, but were not asked to speak on every worker's behalf. Different groups sometimes wanted conflicting things: quieter streets near homes, convenient deliveries and places open late. Recording those tensions was more useful than producing a claim that everyone supported the same solution. A town after dark contained overlapping needs, not one uniform night-time community.

F

Trial changes were evaluated through more than a rise in visitor numbers. A later bus with modest use could still remove a serious obstacle for a group with few alternatives. Conversely, a busy new venue might bring costs to nearby residents that attendance figures did not show. Bellwater collected journey accounts, missed-connection reports and feedback about disturbance alongside operating costs. The team avoided claiming that every improvement would pay for itself through increased spending. Some services were justified by access and inclusion, requiring an explicit public choice about resources. Making that choice visible was more honest than forcing every benefit into an uncertain commercial forecast.

G

The review did not recommend that every service should operate all night. Continuous opening would be unnecessary in some places and difficult to staff in others. Instead, Bellwater sought a better fit between selected services and the people whose routines fell outside the assumed norm. That required coordination across transport, public space, employers and residents, rather than a single night-time project with a narrow boundary. The broader lesson was that opening hours are a form of design. A town can provide a facility in the right location and still exclude people through its timetable. Seeing the hours as part of the service makes those exclusions easier to recognise and address.

27
IELTS Box Matching A-H
27. Ways of consulting people who cannot attend a conventional evening meeting
  • A Paragraph A
  • B Paragraph B
  • C Paragraph C
  • D Paragraph D
  • E Paragraph E
  • F Paragraph F
  • G Paragraph G
Answer: E
Explanation: Workplace visits, morning drop-ins and written responses widen access. Paragraph E describes these alternatives to conventional evening meetings, which may exclude night workers or people sleeping before a shift. E contains the consultation methods asked about.
28
IELTS Box Matching A-H
28. A warning that greater brightness does not automatically mean better visibility
  • A Paragraph A
  • B Paragraph B
  • C Paragraph C
  • D Paragraph D
  • E Paragraph E
  • F Paragraph F
  • G Paragraph G
Answer: C
Explanation: Glare and contrast can make bright lighting less useful. Paragraph C explains that a very bright lamp may create glare and make surrounding areas appear darker. It contains the warning that more brightness does not automatically improve visibility.
29
IELTS Box Matching A-H
29. The conclusion that service hours are part of design
  • A Paragraph A
  • B Paragraph B
  • C Paragraph C
  • D Paragraph D
  • E Paragraph E
  • F Paragraph F
  • G Paragraph G
Answer: G
Explanation: The final paragraph explicitly treats opening hours as a design choice. Paragraph G says a facility can be in the right location yet exclude people through its timetable. It therefore contains the conclusion about service hours and design.
30
IELTS Box Matching A-H
30. An expansion of attention beyond evening entertainment
  • A Paragraph A
  • B Paragraph B
  • C Paragraph C
  • D Paragraph D
  • E Paragraph E
  • F Paragraph F
  • G Paragraph G
Answer: A
Explanation: Interviews broaden the review to employment, care and travel. Paragraph A says an initial focus on entertainment widened when the town examined residents' different routines. This is the expansion beyond evening leisure described in the question.
31
IELTS Box Matching A-H
31. The importance of dependable places to sit and use facilities
  • A Paragraph A
  • B Paragraph B
  • C Paragraph C
  • D Paragraph D
  • E Paragraph E
  • F Paragraph F
  • G Paragraph G
Answer: D
Explanation: Shelter, seating, toilets and reliable opening are discussed. Paragraph D examines waiting places and practical access, emphasising that announced facilities must be dependable. It contains the information about places to sit and use facilities.
32
IELTS Box Matching A-H
32. A need to compare transport times with the end of work shifts
  • A Paragraph A
  • B Paragraph B
  • C Paragraph C
  • D Paragraph D
  • E Paragraph E
  • F Paragraph F
  • G Paragraph G
Answer: B
Explanation: Shift-change mapping reveals timetable mismatches. Paragraph B compares shift endings with existing transport services and gives an example of a worker finishing after the last bus. B is therefore the paragraph about comparing work and transport times.
33
IELTS Box Matching A-H
33. Benefits that should not all be described as commercial returns
  • A Paragraph A
  • B Paragraph B
  • C Paragraph C
  • D Paragraph D
  • E Paragraph E
  • F Paragraph F
  • G Paragraph G
Answer: F
Explanation: Access and inclusion may justify services without a spending-based forecast. Paragraph F rejects the assumption that every improvement must pay for itself through increased spending. It contains benefits that should not all be framed as commercial returns.
34
Yes / No / Not Given
34. A bus route serving the correct locations necessarily meets workers' travel needs.
Answer: NO
Explanation: Paragraph B explains that unsuitable departure times can make the route unusable. Serving the right locations does not help a worker whose shift ends after the final bus. The statement therefore contradicts the writer's view.
35
Yes / No / Not Given
35. Employers should be treated as the sole representatives of workers' views.
Answer: NO
Explanation: Paragraph E says employers were not asked to speak for every worker. They could help the team reach staff, but consultation also included workers' own responses. This contradicts treating employers as the sole representatives of workers' views.
36
Yes / No / Not Given
36. Bellwater extended every public toilet's opening hours by exactly two hours.
Answer: NOT GIVEN
Explanation: Paragraph D mentions proposals at selected locations but gives no such universal change or duration. It does not say every public toilet's opening hours were extended by exactly two hours, so this specific outcome is NOT GIVEN.
37
Yes / No / Not Given
37. Low passenger numbers do not automatically mean a late bus has little value.
Answer: YES
Explanation: Paragraph F notes that modest use may still remove a major obstacle for people with few alternatives. Low passenger totals alone therefore do not establish that a later bus has little value. The statement agrees with this view.
38
Short Answer
38. The transport review mapped ______ alongside existing services. Write NO MORE THAN TWO WORDS from the passage.
Answer: shift-change times
Explanation: Paragraph B identifies the times mapped against transport provision. The team mapped shift-change times alongside existing services to understand when travel was needed. Shift-change times is the two-word phrase from the passage.
39
Short Answer
39. Lighting trials paid attention to placement and ______. Write NO MORE THAN TWO WORDS from the passage.
Answer: shielding
Explanation: Paragraph C names shielding as part of the lighting design. The trials considered placement and shielding on selected walking routes to improve useful visibility in context. Shielding is the required one-word answer.
40
Short Answer
40. Evaluation included journey accounts and ______ as well as disturbance feedback. Write NO MORE THAN TWO WORDS from the passage.
Answer: missed-connection reports
Explanation: Paragraph F lists missed-connection reports among the evidence collected. These were considered alongside journey accounts, disturbance feedback and operating costs. Missed-connection reports supplies the two-word answer while preserving the passage's hyphen.

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